Social Work Manager

Salt Lake City Corporation, Human Resources Department

Job Title:                   Social Work Manager

Job Code Number: 001920

Pay Level:                 026                 FLSA: Exempt        EEO Code:    2

Bargaining Unit:      600                 Benchmark: Social Service Case Worker



Under the general administrative direction of a Deputy Chief of the Police Department, incumbent evaluates the needs of the community and social work services. Works to assess citizen needs, implementing treatment plans as appropriate to assist client and/or families with problems such as homelessness, mental and chronic illness, substance abuse, loss of job, poverty, personal and family adjustment, and criminal behavior. Works closely with the entire team of the Salt Lake City Police Department, to supplement existing police services where appropriate. Engages with service providers and exercises independent judgment. Assesses, diagnoses and formulates service plans and, when appropriate, clinical treatment plans for clients. Utilizes clinical skills in engaging with families in providing safety to children and other vulnerable populations. Documents client progress and treatment and prepares case histories, court reports, and other documentation as needed. Negotiates, coordinates, monitors and evaluates services.

The position requires a strong focus on assertive community outreach and interventions with the homeless population in Salt Lake City. The incumbent must have the ability and skills necessary to work with the general public in a positive, friendly, and professional manner.



  1. Evaluates, designs, and leads a community outreach program that helps prevent homelessness and related mental health and substance abuse issues in the community. Assists clients and/or families already involved in homelessness, mental health, substance abuse issues, and those who have already intersected with the justice systems.
  1. Develops, implements, and leads an ongoing needs assessment of the department and community.
  1. Acts as the bridge between the department, community, and other helping professionals and agencies to develop and maintain effective working relationships.
  1. Coordinates social work services within the department and between the department and our partners in the community.
  1. Assists, educates, informs, and empowers under-represented populations in the community, including vulnerable communities, refugees, and immigrant populations.
  1. Implements and provides services, in person, including assessments, treatment plans, clinical/crisis counseling, consultation, support, information, and appropriate referrals for families and victims of crime to help clients mobilize inner and external capacities and resources to improve social functioning. Provides case management to include evaluating the needs of clients, developing and implementing service plans, and monitoring progress.

Social Work Manager – Cont.


  1. Consults with physicians or other health professionals as needed to ensure holistic approach and coordination of care and case management.


  1. Prepares and retains timely correspondence, reports, documents, and/or other written materials, including the following: mental health assessments by obtaining background information such as physical, psychological, or mental health, and social factors which contribute to the client’s situation and by studying case histories of clients/residents.
  1. Conducts individual, family, or group therapy sessions in accordance with the established treatment plan and provides crisis intervention if necessary.
  1. Gives debriefing/psychological first aid to responders following traumatic incidents, as requested by department.
  1. Demonstrates and maintains a high standard of confidentiality and sensitivity to clients and families on cultural, ethnic, racial, and socioeconomic issues and diversity.
  1. Acts as an expert witness and court liaison. Gives testimony and/or recommendations in court cases and/or hearings.
  1. May be required to drive a vehicle to and from various locations throughout the community and provide transportation for clients as needed.
  1. May supervisor Case Workers, as needed.
  1. Perform other related duties as assigned.




  1. Master’s Degree in Social Work from an accredited college/university and three to five years of related work experience, which includes assessing physical, mental, social, and economic needs of a diverse population. Experience must include a minimum of two years of social work case management.
  1. Current licensure with the State of Utah as a Licensed Clinical Social Worker (LCSW).
  1. Demonstrated ability to work independently and to take initiative and work collaboratively as part of a team.
  1. Possess strong evaluation skills, excellent professional written and verbal communication skills, interpersonal skills, and active listening skills.
  1. Possession of valid state driver license or Utah driving privilege card.



  1. Experience working collaboratively with multiple community organizations (e.g., Law Enforcement, Road Home, Family Justice Center, Schools, Hospitals, Volunteers of America (VOA), and Homeless Outreach Services Team (HOST)).
  1. Fluent in oral and written Spanish communication.
  1. Experience supervising others.

Social Work Manager – Cont.


  1. Experience conducting community-based needs assessments.
  1. Mental Health Officer Certification.




  1. Must stand, walk, or sit uncomfortably for extended periods. Moderate exposure to elements including, but not limited to, heat, cold, dampness, fumes, noise, dust, or grease.
  1. Considerable exposure to stressful situations as a result of human behavior. In field operations, exposure to stress as well as occupational hazards is of considerable magnitude.


The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

To apply for this position, interested candidates must complete an online application and attach a professional resume at

Position Review Information

Date:  7-15-2015

Departmental Approval:    Krista Dunn

HR Consultant Approval: Candace Roberts

Compensation Approval: David Salazar

Notes: New job assignment

37-15 Chief’s Memo Social Work Manager Process

, , , , , , , ,

%d bloggers like this: